Metropolis Internal

Renewals Console

The centralized hub for renewal operations — enriched account intelligence, risk assessment, and handoff tools in one protected workspace.

Built from Faharah’s renewal knowledge transfer sessions, enriched with Zoho CRM and Gmail data, designed to keep renewal workflows running through the team transition.

What’s Inside

Four connected views that give you a complete picture of the renewal portfolio, plus a browsable library of 60+ AI skills built for Metropolis workflows.

Renewal Presentation

Eight-slide narrative covering the problem, AI intake pipeline, enrichment results, and account risk matrix. Built for leadership review.

Renewal Dashboard

Operational view of enriched accounts with risk tiers, Zoho deal status, churn signals, and next-action recommendations.

Success Data Export

Minimum-necessary field schema for pulling renewal records from Success without exposing sensitive customer data.

Knowledge Overlay

Human-curated intelligence from Faharah’s KT sessions — risk assessments, relationship notes, landmine warnings, and routing rules.

How It Fits Together

One knowledge transfer session becomes a fully enriched renewal pipeline.

Knowledge TransferZoom sessions capture Faharah’s institutional knowledge

AI ClassificationTranscripts processed into accounts, processes, and actions

EnrichmentCross-referenced against Zoho CRM deals and Gmail threads

This ConsoleRisk-scored, prioritized, and ready to act on

The Success database is not yet connected. Current data comes from a one-time export enriched with Zoho and Gmail. Once connected, renewal dates, contacts, and ticket context will update automatically.

Protected Access

This console is for Metropolis employees only. Sign in with your @metropolis.com Microsoft account.

A desktop app is also available for offline use after sign-in.